OET Reading Part A practice: equipment loans

Scan 4 short texts about borrowing care equipment and find the details each question asks for. Part A rewards speed, so try it with a 15-minute timer.

Original practice material written by OETify.

Alder Community Equipment Service and its procedures are invented.

By the OETify editorial team.

Equipment loans: texts A to D

These local procedures belong to the fictional Alder Community Equipment Service.

Text A: requesting a loan

A clinician sends a loan request through the service portal. The request must include the delivery address and a contact telephone number. Before sending it, the clinician checks that the person agrees to the loan. Requests received before 2pm are assessed that working day. Later requests are assessed on the next working day. Assessment does not confirm a delivery date. The booking team contacts the person after the request has been accepted.

Text B: collection arrangements

Small items can be collected from the depot by appointment. Collection appointments run from 9am to noon, Monday to Friday. The collector brings the booking reference. A relative collecting on someone’s behalf must also bring written permission from that person. The depot has step-free access through the side entrance. Staff demonstrate how the item folds before it leaves the depot. Items too large for a car are booked for home delivery.

Text C: home delivery checklist

The booking team confirms a 2-hour delivery window by telephone. Someone must be present throughout that window. The driver places the item in the agreed room. Drivers cannot move existing furniture, so the route and space must be clear beforehand. If nobody answers, the driver leaves a contact card and returns the item to the depot. The person must telephone the booking team to arrange another visit. Delivery staff do not leave items outside.

Text D: problems and returns

If an item is damaged, stop using it and contact the repairs desk. Give the asset number printed on the blue label. Do not attempt a repair at home. The repairs desk decides whether a replacement is needed. For an item that is no longer needed, contact the returns team. They arrange collection within 5 working days. Keep the item indoors until collection. Returned items go to the cleaning area before anyone assesses them for another loan.

Answer 20 questions

OET Reading Part A uses 4 texts and 20 questions in 15 minutes. For questions 1 to 7, write A, B, C or D. For 8 to 14, give a short answer from the texts. For 15 to 20, complete the sentence using words or numbers from the texts.

Answer every question, then select Check my answers.

1. Which text explains what happens when nobody answers the door? 2. Which text describes how to report damage? 3. Which text lists information needed on a loan request? 4. Which text specifies opening times for collection? 5. Which text explains where returned items go first? 6. Which text describes what drivers can do inside the home? 7. Which text says agreement must be checked before requesting a loan? 8. What must a relative bring in addition to the booking reference? 9. Which entrance provides step-free access? 10. At what time is the cut-off for same-day assessment? 11. Which team arranges a visit after a missed delivery? 12. What number does the repairs desk need? 13. Within how many working days does the returns team arrange collection? 14. Where must the item remain while awaiting collection? 15. Clinicians submit requests through the ______. 16. The booking team confirms a delivery window lasting ______. 17. Before delivery, the route and space must be ______. 18. Depot staff demonstrate how the item ______. 19. Large items unsuitable for a car are booked for ______. 20. After acceptance, the ______ contacts the person.

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Sources

OET Test Handbook 2026 (OET)

Reading Part A: find equipment loan details