Web subscriptions have a full-refund window of 7 days from the first payment. Email support@oetify.com within that window to request it. Refunds are handled by GK’s Study Centre LLC, which operates OETify.
Last updated 9 October 2026
Learner purchases
| Purchase channel | Refund policy |
|---|---|
| Web subscription through Stripe | Full refund on request within 7 days of the subscription’s first payment. No refunds for partial periods after that. A full refund ends access. |
| Apple App Store | Apple handles refunds under its own policy. Sign in at reportaproblem.apple.com to request one. |
| Google Play | Google handles refunds under its own policy. Follow Google Play’s refund request instructions. If your purchase is missing, use the Google Play website’s Payments & subscriptions → Budget & order history and choose Report a problem for the order. |
The web window starts with the first payment, not each renewal. Use the account you bought with when asking the store for a refund. The store decides whether your purchase qualifies under its policy. See Google Play’s refund policy for eligibility details.
Cancellation
You can cancel at any time and keep access until the paid period ends. Cancellation alone does not request a refund. Open Settings → View subscription → Manage subscription where available. Use the original store for store subscriptions, or OETify on the web for Stripe subscription management.
Agency seat packs
These rules cover Nursing seats an agency buys through Stripe in the web agency workspace. Seat packs are a one-off payment. Seats bought under a separate contract follow that contract’s terms. An unused purchased seat expires 12 calendar months after payment. Once a learner accepts an invitation, their seat runs for 3 calendar months. Access depends on the agency and sponsorship staying active. An accepted seat cannot be refunded or reassigned.
The agency owner has 14 days from purchase to request the full value of every remaining unused seat in an eligible order. Only the owner can request this refund. An order with a dispute or a previous refund cannot have a new refund request. The owner must sign in before following these steps:
- Open the web agency workspace’s billing screen.
- Find the order and choose Refund all unused seats where available.
- Check the order’s refund status. A request is not confirmation that the refund succeeded.
You cannot select individual seats; the action refunds all remaining unused seats in the order. The seats are reserved during the request. Stripe confirms a successful refund before the reserved seats are removed. Accepted learners keep their access when the agency refunds unused seats. If the action is unavailable, fails or remains unresolved, email support@oetify.com for help with the order.
Account deletion and billing help
Deleting an account is not a refund request. Account deletion cancels linked learner Stripe subscriptions without requesting a refund. Deletion does not confirm cancellation of Apple/Google subscriptions. Manage those subscriptions through the original store. See the privacy policy for deletion details and the Terms for subscription rules.